Skip to content
facebook
twitter
instagram
linkedin
Elite Management Training Institute
Call Support 800 35487 | 024120000
Email Support Sm@elite-gulf.com
Location Opposite to Abu Dhabi Mall
  • HOME
  • EMTI
    • About EMTI
      • Our Vision & Mission
      • Values
      • Goal
      • Objectives
  • Courses
    • Translation & Interpretation
      • ABC’s of Professional Translation
      • Legal Translation
      • Advanced Legal Translation
      • Advanced Translation (Vocabulary Building)
    • Languages
      • Placement Test
        • IELTS Courses
        • IELTS Exam
      • General English Courses
        • English Courses
        • English Planting Section
      • Business English Courses
        • English Reading & Writing
        • English Listening & Speaking
        • English in Practice
      • Arabic for Non-Arabic Speakers
        • Arabic for Non-Arabic Speakers
        • Refreshment Arabic for Non-Arabic Speakers
      • French Courses
        • French Courses
    • Leadership & Management
      • Communications & Interpersonal Skills
      • Customer Service
      • Administrative Professionals
      • Sales and Marketing
      • Financial Management
      • Leadership & Management Skills
      • Human Resources Management
      • Integrated Management System Courses
      • Procurement & Supply Chain Management
    • HSE courses
      • IOSH-Course
      • Accredited Programmes – EHS Courses
      • General Health & Safety & Offshore Courses
      • Integrated Management System Courses
  • OUR SERVICES
    • Facility Rental
    • IELTS Exam Venue
    • Legal Translation
    • Interpretation
    • Notarial Documents and Contract
    • Attestations Services
  • Careers
  • FAQs
  • News
  • Contact Us

Professional Secretarial & Administration Skills

Home > Courses > Management > Administrative Professionals > Professional Secretarial & Administration Skills

Professional Secretarial & Administration Skills

Posted on 09/02/2014 by admin
0

in_im_ad_4

About the Course

Successful secretaries and administrators often require many of the same skills as senior staff in an organization. They are often the person in charge of the organization’s correspondence. They are very often the first point of contact for visitors. Therefore they must display a highly professional image at all times. The role of being a professional secretary or administrator requires: excellent office skills, accurate filing, preparing for meetings, dealing with people, both on the telephone and face-to-face, exceptional interpersonal abilities, and first class business writing and communication skills. This course covers all of these, and more.

Who Should Attend?

Those who are in a secretarial or administrative position, and who wish to improve their skills, or those who are about to be appointed to such a position.

By the end of this course you will be able to:

  • Get the practical skills and knowledge to improve the overall administration within your office, or organization
  • Have a clear understanding of what makes a good secretary or administrator
  • Plan and prioritize time and activities
  • Obtain effective communication skills to deal successfully with colleagues and customers

Course Duration: 2 days

Course Contents

  • Your secretarial & administrative role
    • Responsibilities
    • Skills
    • Qualities
  • Developing a professional image
    • Professional appearance
    • Timekeeping & punctuality
    • Introduction to office ethics
  • Stress
    • What is stress?
    • Stress busting techniques
  • Communication
    • Body language, words, & tone of voice
    • Active listening
    • Questioning for clarity
  • How to improve written business communication
  • Telephone skills
    • How to deal with callers professionally
    • Telephone etiquette
    • The ‘do’s & ‘do not’s of answering the telephone
  • Saying ‘no’ constructively
  • How to effectively handle your boss
  • Planning & prioritizing
  • Managing your key result areas & tasks
  • Effective filing systems
    • Identifying different methods of filing & selecting the best one
    • How to ensure the effectiveness of your filing systems
  • Basic finance
    • Managing petty cash systems
  • Stock control & stationery
    • Managing stationery supplies & stock

Spaces available on the following dates:

Date: 26th – 27th January 2014
Location: Abu Dhabi
Brochure Price: 2,110.00

 

Date: 12th – 13th February 2014
Location: Abu Dhabi
Brochure Price: 2,110.00

 

Date: 30th – 31th March 2014
Location: Abu Dhabi
Brochure Price: 2,110.00

 

Date: 27th – 28th April 2014
Location: Abu Dhabi
Brochure Price: 2,110.00

Material given during the training:  [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].

Before the course

Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.

At the end of the course

Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate.

Course fees

AED 2,110.00 which includes – Training materials, lunch & refreshments.

* Discounts available for multiple bookings

Elite Gulf

Helpful Links

Privacy Policy
Terms & Conditions
Help Center

Contact Us

Toll Free: 800 35487
Tel: +971 2 412 0000
Mob: +971 55 2166 380
Fax: +971 2 6277 664
Email: EEM@Elite-gulf.com

Address: Abu Dhabi, Opposite to Abu Dhabi Mall, Khalifa Complex B, Suite 107-110

Art of Translation for Translators & Beginners” Program

© 2022 Elite Management Training Institute |

Design by: WME Int'l