Customer Service & Telephone Etiquette Training The Customer Service & Telephone Etiquette training course looks at Customer Service and the ability to provide a service or product in the way that it has been promised in order to exceed the customer’s expectations. Many companies have mission statements and value propositions that state their commitment to customer […]
Continue ReadingDecision Making
About the Course Making business decisions is your most important function as a leader – and your riskiest. Every leader is expected to make strategically sound decisions, but decisions are more than judgment calls based on experience and domain-specific knowledge. Leaders are made or broken by the quality of their decisions. Surprisingly, many of us […]
Continue ReadingChange Management
About the Course The course covers all the fundamentals required to manage the process of change, so that it is as smooth and effective as possible. Who Should Attend? This course is designed for senior managers, managers and other personnel who are currently responsible for managing change within their organization. By the end of this […]
Continue ReadingEngagement and Commitment
About the Course Bringing energy and initiative to your job every day shows commitment. Caring more about your work and your organization will show in the results you produce. Showing commitment can demonstrate your leadership potential to managers and lead to career opportunities. Additionally, an effective and dedicated manager is the most influential factor in […]
Continue ReadingManagement & Leadership Skills
Here is a list of the public training courses that we run in the field of Management and Leadership. Simply choose a training course by clicking on a course link below. These courses vary from one to five days in duration. Most courses are available for attendance throughout the year on dates specified within individual […]
Continue ReadingMotivation
About the Course How do you maintain employee morale when people work long hours? How does reward and recognition deflate or contribute to employees’ motivation, positive morale or retention? Retention of excellent employees is one of the most important challenges in organizations today. From this training we will understand some key factors to accelerate your […]
Continue ReadingWriting Effective Policies and Procedures
About the Course This course includes writing procedures to translate policy into ‘action’, and techniques for ensuring that policies and procedures are accepted by those who use them. In addition, consultation and communication strategies will be addressed. The course gives delegates a framework for developing and documenting operational policies and procedures that apply to a […]
Continue ReadingWriting Effective Job Descriptions
About the Course This one-day course is designed to be of highly practical value to delegates. At the end of the course, they will have the necessary skills to write Job Descriptions and Person Specifications for their organizations. Who Should Attend? Human Resource personnel, administration staff responsible for Human Resources, and / or line managers […]
Continue ReadingTrain the Trainer
About the Course Training and re-training are now an essential part of the business strategy for all successful companies. Preparing and delivering top quality ‘on-the-job’ and ‘off-the-job’ training to meet organizational needs, is an essential skill for companies and organizations. This course will also prove valuable to In-Company trainers wanting to improve and update their […]
Continue ReadingTeam Building
About the Course Successful teams are created when team leaders provide a sense of purpose, create an environment where team members are motivated and challenged, and where individuals feel their strengths are capitalised on. Leaders create a sense of ‘uniqueness’, which distinctly separates their team from others. Effective communication is central to this success. On […]
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