Customer Service & Telephone Etiquette Training
The Customer Service & Telephone Etiquette training course looks at Customer Servi
Decision Making
About the Course
Making business decisions is your most important function as a leader - and your riskiest. Every leader is expected to make st
Change Management
About the Course
The course covers all the fundamentals required to manage the process of change, so that it is as smooth and effective as poss
Engagement and Commitment
About the Course
Bringing energy and initiative to your job every day shows commitment. Caring more about your work and your organization will
Management & Leadership Skills
Here is a list of the public training courses that we run in the field of Management and Leadership. Simply choose a training course by clicking o
Motivation
About the Course
How do you maintain employee morale when people work long hours? How does reward and recognition deflate or contribute to empl
Writing Effective Policies and Procedures
About the Course
This course includes writing procedures to translate policy into 'action', and techniques for ensuring that policies and proce
Writing Effective Job Descriptions
About the Course
This one-day course is designed to be of highly practical value to delegates. At the end of the course, they will have the nec
Train the Trainer
About the Course
Training and re-training are now an essential part of the business strategy for all successful companies. Preparing and delive
Team Building
About the Course
Successful teams are created when team leaders provide a sense of purpose, create an environment where team members are motiva