Management

• Customer Service
• Etiquette for Customer Service Management
• Managing Customer Conflict
• How to Keep and Win Customers using Telephone Skills
• Dealing with Difficult, Angry and Aggressive Customers
• Conflict Management and Managing Change
• Professional Customer Services CMP

Administrative Professionals

• Administrative Professionals
• Office Management
• Professional Secretarial & Administration Skills
• The Perfect PA – for PA’s and Executive Secretaries
• Administration and Office Management: Best Practices and Technologies
• The Executive/Personal Assistant Masterclass

Sales and Marketing

• Sales and Marketing
• Improving your Selling skills
• Learning Powerful Telesales Skills
• Social Media Marketing
• Managing Successful Sales Team
• Preparing an Effective Marketing Strategy
• Key Account Management
• Branding and Visual Merchandising
• Digital Marketing
• Product Launch and Management
• Developing and Implementing a Social Media Strategy

Financial and Accounting Management

• Finance for Non-Financial Staff
• IFRS for Non-CPA’s
• Introduction to Financial Reporting Framework for Small and Medium-Sized Entities
• Introduction to International Financial Reporting Standards
• Management Accounting
• Financial Accounting and Reporting
• Accounts Receivable and Credit Policies Management
• Certificate in Financial Management
• Corporate Valuation
• Financial Modeling Workshop Using Excel
• Certificate in Real Estate Investment, Leasing and Management
• Effective Budgeting and Cost Control
• Certificate in Financial Modelling Using Excel
• Accounts Payable: From Accounting to Management
• Professional Accounting Certificate
• Accounting and Finance Policies and Procedures
• Certificate in Corporate Governance Best Practice
• Advanced Budgeting Workshop
• Certificate in Real Estate Cash Flow and Finance Modelling
• Professional Skills for Finance and Accounting
• Corporate Governance: Principles, Policies and Best Practices
• Accounting and Comparison of IFRS and GAAP
• Accounts Payable: From Accounting to Management
• Master Financial Controller
• The Five Day MBA
• Certificate in Advanced Real Estate Modelling and City Planning
• Advanced Business and Financial Reporting
• Fast Closing Monthly and Year-End Accounts
• Next Generation Excel: Advanced Business and Financial Reporting