Advanced Communication Skills

Training Description

This course aims to help you fine tune the way you interact with others which can be the key to your workplace success. Whether communicating under pressure, managing challenging relationships or looking to build lasting rapport, your style and interpersonal competence can make or break your chances of achieving your objectives. Communication is the quintessential competency that empowers professionals to function effectively.  It provides a solid foundation for every modern management skill, including the ability to lead, motivate, organize, control and manage conflict.  Communication also provides the groundwork for every personal improvement theory, from Emotional Intelligence, to Neuro-Linguistic Programming (NLP) to Win-Win negotiations. Academically, the subject of communication branches out into several disciplines.  In this course, you develop advanced skills in business communication, as well as public speaking and presentations in the workplace.

Training Objectives

Each attendee who will complete this training will gain the following outcomes:-

• Apply and gain an advanced knowledge on communication skills.
• Utilize advanced communication tools and skills.
• Discover different personal listening styles.
• Understand and harness the power of body language.
• Apply Meta programs to improve their understanding of people.
• Practice and use assertiveness skills in different situations.
• Unlock the secrets of influence for effective communication.
• Enhance interpersonal skills and become more assertive in a variety of settings.

Who should attend?

This course is intended for all employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.

Training Duration: 5 (Five) days (6 Hours/day)

Training Program

The following program is planned for this training. However, the instructor(s) may modify this program before or during the training for technical reasons with no prior notice to the delegates. Nevertheless, the training objectives will always be met:

DAY 1

08:30 – 09:00	Registration & Coffee
09:00 – 09:30	Welcome & Introduction
09:30 – 10:30	Defining Effective Communication Communication Overview: Definition and Characteristics ● Evolution of Communication
10:30 – 10:45	Break
10:45 – 12:30	Defining Effective Communication (cont’d)Communicating for Results ● Understanding Elements of Communication
12:30 – 01:30	Defining Effective Communication (cont’d)The Element of Noise ● Mehrabian’s 55-38-7 Rule ● Overcoming Communication Anxiety and Other Obstacles
01:30 – 02:10	Lunch
02:10 – 03:30	The Art of Listening Effective Listening and Paraphrasing Techniques ● Understanding Different Listening Styles: Active versus Passive Styles
03:30 – 03:45	Break
03:45 – 04:00	Training Wrap-Up
04:00	End of the Day One

DAY 2

09:00 – 09:30	Training Recapitulation for Day One
09:30 – 10:30	The Art of Listening (cont’d)Improving the Information Recall Rate ● Assessing Personal Listening Profiles
10:30 – 10:45	Break
10:45 – 12:30	Mastering Body Language The Art of Body Language ● Components of Non Verbal Communication
12:30 – 01:30	Mastering Body Language The Power of Appearances ● Eliciting Thinking Patterns through Eye Movement
01:30 – 02:10	Lunch
02:10 – 03:30	Mastering Body Language (cont’d)Building Rapport using Body Language
03:30 – 03:45	Break
03:45 – 04:00	Training Wrap-Up
04:00	End of the Day Two

DAY 3

09:00 – 09:30	Training Recapitulation for Day Two
09:30 – 10:30	Advanced Assertiveness SkillsUnderstanding Assertiveness: Definition and Values
10:30 – 10:45	Break
10:45 – 12:30	Advanced Assertiveness Skills (cont’d)Understanding Assertiveness: Definition and Values (cont’d)
12:30 – 01:30	Advanced Assertiveness Skills (cont’d)Components of Passive, Assertive and Aggressive Styles
01:30 – 02:10	Lunch
02:10 – 03:30	Advanced Assertiveness Skills (cont’d)Components of Passive, Assertive and Aggressive Styles (cont’d)
03:30 – 03:45	Break
03:45 – 04:00	Training Wrap-Up
04:00	End of the Day Three

DAY 4

09:00 – 09:30	Training Recapitulation for Day Three
09:30 – 10:30	Advanced Assertiveness Skills (cont’d)Assertiveness Rights and Responsibilities
10:30 – 10:45	Break
10:45 – 12:30	Advanced Assertiveness Skills (cont’d)Assertiveness Rights and Responsibilities (cont’d)
12:30 – 01:30	Advanced Assertiveness Skills (cont’d)Managing Criticism Assertively
01:30 – 02:10	Lunch
02:10 – 03:30	Advanced Assertiveness Skills (cont’d)Managing Criticism Assertively (cont’d)
03:30 – 03:45	Break
03:45 – 04:00	Training Wrap-Up
04:00	End of the Day Four

DAY 5

09:00 – 09:30	Training Recapitulation for Day Four
09:30 – 10:30	The Power of Influence and PersuasionDefinition and Characteristics of Influence
10:30 – 10:45	Break
10:45 – 01:30	The Power of Influence and Persuasion (cont’d)6 Principles of Persuasion: How to Apply Them
01:30 – 02:10	Lunch
02:10 – 02:45	The Power of Influence and Persuasion (cont’d)Bases and Sources of Power
02:45 – 03:00	Break
03:00 – 03:30	The Power of Influence and Persuasion (cont’d)Dealing with Difficult People Using Persuasion
03:30 – 03:45	Training Summary
03:45 – 04:00	Giving of Training Certificate Completion
04:00	End of the Course

Spaces available on the following dates:

Material given during the training:  [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].

Before the course

Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.

At the end of the course

Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate