Training Description

This is a powerful two day program that will help you to understand and develop your relationships with others. The contents will focus primarily how you can be an effective and efficient when it comes to proper communication and Interpersonal Skills.

Dealing with other people can sometimes be much more complicated than even the most sophisticated technical problem or business dilemma. But as with such problems and dilemmas, there are effective techniques you can use to manage your working relationships more successfully by proper communication and interpersonal skills.

Being able to communicate more effectively will enable you to get your message across quicker saving time and effort. Being able to engage people in conversation builds trust and confidence meaning they buy into you and your ideas making it easier to influence.

Who Should Attend?

This course will be of benefit to anyone who wants to improve their communication skills and interpersonal skills that they wish to use for their own success on their chosen endeavor.

Training Objectives

  • To understand what communication is and its process
  • Develop an Action plan to improve communication skills
  • To enhance the communication skills
  • To apply communication and interpersonal skills on everyday activities

Training Duration: 2 days

Training Program

DAY 1:                       Sunday, 28th of December 2014

0830 – 0900

Registration & Coffee

0900 – 0930

Welcome & Introduction

0930 – 1030

Introduction to Communication and Interpersonal Skills

  • How is Communication and Interpersonal Skills Related?

1030 – 1130


Communication Skills

  • What is Communication?
  • Types of Communication
  • What is Communication Process?
  • Models of Communication

1130 – 1145


1145 – 1215

Video Presentation

1215 – 0130

Communication Process

  • Key Elements of Communication Process
  • 7 Esential Communication Skills

0130 – 0210


0210 – 0245

Different Categories of Communication

  • Verbal Communication
  • Non Verbal communication
  • Written Communication
  • Communication Channels

0245 – 0315

Role Play

0315 – 0330

What is the effective and efficient way to communicate?

  • How can communication be improved
  • Common communication barriers
  • How does  perception influence communication and how to avoid them

0330 – 0350

Role Play

0350 – 0400

Training Wrap-Up


End of Day One

DAY 2:                       Monday, 29th of December 2014

0900 – 0915

Training Recapitulation for Day One

0915 – 1000

Video Presentation

1000 – 1030

Introduction to Interpersonal Skills

  • What is Interpersonal Skills?
  • Effective Interpersonal Skills

1030 – 1045


1045 – 1130

Practical Excersises

1130 – 1200

Different Interpersonal Skills

  • When and how to apply it
  • Do’ and Don’ts

1200 – 1240

Developing Interpersonal Skills

  • Techniques to Create a Positive and Lasting Impression to others
  • Tips on Making an Impact

1240 – 0120


0120 – 0300

Video Presentation and Classroom Activities

0300 – 0345

Training Summary  

0345 – 0400

Giving of Attendance Certificate of Training Completion


End of the Training

Material given during the training:  [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].

Before the course

Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.

At the end of the course

Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate