Communications & Interpersonal Skills

Training Description

This is a powerful two day program that will help you to understand and develop your relationships with others. The contents will focus primarily how you can be an effective and efficient when it comes to proper communication and Interpersonal Skills.

Dealing with other people can sometimes be much more complicated than even the most sophisticated technical problem or business dilemma. But as with such problems and dilemmas, there are effective techniques you can use to manage your working relationships more successfully by proper communication and interpersonal skills.

Being able to communicate more effectively will enable you to get your message across quicker saving time and effort. Being able to engage people in conversation builds trust and confidence meaning they buy into you and your ideas making it easier to influence.

Who Should Attend?

This course will be of benefit to anyone who wants to improve their communication skills and interpersonal skills that they wish to use for their own success on their chosen endeavor.

Training Objectives

• To understand what communication is and its process
• Develop an Action plan to improve communication skills
• To enhance the communication skills
• To apply communication and interpersonal skills on everyday activities

Training Duration: 2 days

Training Program

DAY 1:                       Sunday, 28^th of December 2014

0830 – 0900	Registration & Coffee
0900 – 0930	Welcome & Introduction
0930 – 1030	Introduction to Communication and Interpersonal Skills How is Communication and Interpersonal Skills Related?
1030 – 1130	Communication Skills What is Communication? Types of Communication What is Communication Process? Models of Communication
1130 – 1145	Break
1145 – 1215	Video Presentation
1215 – 0130	Communication Process Key Elements of Communication Process 7 Esential Communication Skills
0130 – 0210	Lunch
0210 – 0245	Different Categories of Communication Verbal Communication Non Verbal communication Written Communication Communication Channels
0245 – 0315	Role Play
0315 – 0330	What is the effective and efficient way to communicate? How can communication be improved Common communication barriers How does  perception influence communication and how to avoid them
0330 – 0350	Role Play
0350 – 0400	Training Wrap-Up
0400	End of Day One

DAY 2:                       Monday, 29^th of December 2014

0900 – 0915	Training Recapitulation for Day One
0915 – 1000	Video Presentation
1000 – 1030	Introduction to Interpersonal Skills What is Interpersonal Skills? Effective Interpersonal Skills
1030 – 1045	Break
1045 – 1130	Practical Excersises
1130 – 1200	Different Interpersonal Skills When and how to apply it Do’ and Don’ts
1200 – 1240	Developing Interpersonal Skills Techniques to Create a Positive and Lasting Impression to others Tips on Making an Impact
1240 – 0120	Lunch
0120 – 0300	Video Presentation and Classroom Activities
0300 – 0345	Training Summary
0345 – 0400	Giving of Attendance Certificate of Training Completion
0400	End of the Training

Material given during the training:  [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].

Before the course

Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.

At the end of the course

Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate

Register