Training Description

Communication means are an important tool to others that we all use on a daily basis. Therefore, training on how to understand the communication language and use it in an effective manner may largely improve our relations with others within your family, your colleagues or others. It also helps you deal with different situations faced in work. This practical course will help you easily learn the art and secrets of the communication language and how to master it.

Training Objectives

Each attendee who will complete this training will gain the following outcomes:-

  • Provide a set of concepts that help a person communicate and reincarnate certain conditions to express their personality and psychological condition. At the same time knowing the conditions and circumstances of the other party.
  • How to show people certain expressions in parts of their body in order to give others an impression of themselves and learn how to communicate and clarify the information, especially if those people are in a difficult confrontation where they lack words.
  • Find the truth or lies in the statement of the other party through movements of parts of their body and take into consideration how to deal and communicate with the concerned person later.
  • Clarify the forms of sincere smiles and fake smiles until the person is fully aware of the psychology of the other party, is able to read a person’s face from its features and give him the opportunity to think and then address the main issue with a tactful manner.
  • How to communicate with difficult personalities.
  • Rescue situations when the other party loses interest in what you are saying, as well as recognizing the signs on willingness in the other party and learning how to attract them into the conversation, whether by asking questions or telling jokes to ease the tension.
  • Identify the opinion of someone or their exaggeration, and deal with changes that occur in a moment during negotiations.

Who should attend

This training course is designed to fit any employee in any company that wishes to improve its means of communication.

Training Duration: Two (2) days (6 Hours/day)

Training Program

The following program are planned for this training. However, the instructor(s) may modify this program before or during the training for technical reasons with no prior notice to the delegates. Nevertheless, the training objectives will always be met:


08:30 – 09:00

Registration & Coffee

09:00 – 09:30

Welcome & Introduction

09:30 – 10:30

• Definition of effective communication.• The importance of communication.• Communication in human relations.• Twenty prohibitions in your communications with others.

10:30 – 11:30

• Elements of communication.• Terms of communication success.• Qualities of the sender and receiver.• Fundamental principles of communication.• Non-verbal communication (body language).

11:30 – 11:45


11:45 – 12:15


12:15 – 01:30

• The importance of body language.• The communication language and its general uses.• Boundaries when standing.• Body language in combined movements.• Recognizing body language signs in communication.

01:30 – 02:10


02:10 – 02:45

Role play

02:45 – 03:15

Case study

03:15 – 03:30

• Why reading others is crucial.• What are the four gaps to see and discover others.• What are the ten qualities of a skilled people reader.

03:30 – 03:50

Role play

03:50 – 04:00

Training Wrap-Up


End of the Day One


09:00 – 09:15

Training Recapitulation for Day One

09:15 – 10:00

• The nine personal communication skills.• Listening and its role in a successful understanding and dialogue.• Leaders’ listening.• Decreasing tension.

10:00 – 10:30

Role play

10:30 – 10:45


10:45 – 11:30

• Elements of understanding.• Main tolls for effective listening.• How to give an advice.

11:30 – 12:00

• The art of listening.• The art of dialogue.• Obstacles of listening.

12:00 – 01:30

Presentations and interactive participations/Case study

01:30 – 02:10


02:10 – 02:30

• Effective communication.• The art of listening.

02:30 – 03:30

Presentations / Role play

03:30 – 03:45

Training Summary

03:45 – 4:00

Giving of Training Certificate Completion


End of the Course
Material given during the training:  [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].

Before the course

Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.

At the end of the course

Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate