Performance Management

Home > courses > Management > Human Resources Management > Performance Management


Training Description 

This course is designed to make sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee-manager relationship. The key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.

This course will bring consistency in applying performance management within the business, helping managers and team leaders recognize their role and contribution to effectively manage performance and conduct at work.

Who should attend?

This course is designed for line managers, team leaders and supervisors who are or will be responsible for the use and application of performance management and appraisal techniques.

Training Objectives

Each attendee who will complete this training will gain the following outcomes:-

  • Explain Performance Management- definitions, aims and developments
  • Use business based objectives – including SMART targets and measures
  • Identified some performance management strategies and techniques
  • Enhance the performance and motivation in under-performing and high performing team members
  • Discuss performance management cycle and how to manage it
  • Develop a common understanding on how performance management systems can be effectively utilized to raise the performance of individuals and teams

Training Program

The following program is planned for this training. However, the instructor(s) may modify this program before or during the training for technical reasons with no prior notice to the delegates. Nevertheless, the training objectives will always be met:

 DAY 1:   

08:30 – 09:00

Registration & Coffee

09:00 – 09:30

Welcome & Introduction

09:30 – 10:30

Performance Management: The Big Picture

  • What is Performance Management?
  • How Does Performance Management Work?

10:30 – 10:45


10:45 – 11:45

Performance Management: The Big Picture (Cont’d)

  • Functions of Performance Management
  • Factors Influencing Performance Management
  • Management  Theories and Movements

11:45 – 12:15

Various Perspectives on Goal Setting

  • The Goals Grid: A Tool for Clarifying Goals & Objectives

12:15– 01:30

Video Presentation/Role Play

01:30 – 02:10


02:10 – 02:45

Performance Management Cycle 

02:45 – 03:15

Practical Exercises

03:15 – 03:30


03:30 – 03:50

Benefits of Different Methods

03:50 – 04:00

Training Wrap-Up


End of Day One

DAY 2:

09:00 – 09:30

Training Recapitulation for Day One

09:30 – 10:30

Key Characteristics of a High Performing Team

  • Role of Team Leader in Achieving High Performance

10:30 – 10:45


10:45 – 11:45

360 Degree Feedback

  • Versus Traditional Performance Review
  • The Components
   11:45 – 12:45 Kolb’s Learning Cycle

12:45 – 01:30

Reviewing and Assessing Performance

01:30 – 02:10


02:10 – 02:35

Creating a Performance Plan

  • Conducting Performance Reviews
  • Rewards Compensation Methods and Practices

02:35 – 02:50


02:50 – 03:30

Video Presentation/Role Play

03:30 – 03:45

Training Summary

03:45 – 04:00

Giving of Training Certificate Completion


End of the Course

Material given during the training: Compiled translated material related to the course 

Before the course

Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.

At the end of the course

Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate.