Training Description 

Our ability to deal effectively with our emotions in the work place is critical to our success as managers and service providers. As the pace of the world increases and our environment makes more and more demands on our cognitive, emotional and physical resources, Emotional Intelligence is increasingly critical as a skill set. Emotional Intelligence strategies combine with native intelligence increase our ability to successfully manage the constant challenges from customers and our business associates.

This course will help you improve your own personal leadership by learning to manage your emotions and perform at your best when you are in high pressure situations. You will also gain critical skills that will enable you to influence and coach others, regardless of your position in your organization.

Training Objectives

Each attendee who will complete this training will gain the following outcomes:-

  • Apply and gain an in-depth knowledge on interpersonal skills and self-development.
  • Explain the nature and theories underlying Emotional Intelligence (EI).
  • Define the various EI competencies and identify areas for improvement as needed.
  • Identify their personal strengths and blind spots as revealed through self-assessments.
  • Determine the impact of different leadership styles and their associated competencies on organizational climate.
  • Practice empathy-building skills with emphases on active listening.

Who should attend?

The course is suitable for managers and business professionals who want to gain insight into their personalities through self-assessments, as well as individuals who need to improve their effectiveness at both the personal and interpersonal levels.

Training  Duration: Five (5) days

Training Program

The following program are planned for this training. However, the instructor(s) may modify this program before or during the training for technical reasons with no prior notice to the delegates. Nevertheless, the training objectives will always be met:

DAY 1

08:30 – 09:00

 Registration & Coffee

09:00 – 09:30

 Welcome & Introduction

09:30 – 10:30

Emotional Intelligence (EI)

History: Definition, Theories, and Models

● Intelligence: Interpersonal and Interpersonal

10:30 – 10:45

 Break

10:45 – 12:30

 Emotional Intelligence Defined ● Emotional Quotient (EQ) versus Intelligence Quotient (IQ)

12:30 – 01:30

 Research Findings

01:30 – 02:10

 Lunch

02:10 – 03:30

 Framework of EI Competencies

  • Daniel Goleman’s Competency Framework

03:30 – 03:45

 Break

03:45 – 04:00

 Training Wrap-Up

04:00

 End of the Day One

DAY 2

09:00 – 09:30

 Training Recapitulation for Day One

09:30 – 10:30

 Self-Awareness and Self-Management: The Cornerstone of EI

  • Self-Assessment and Discovering Your Personality Type

10:30 – 10:45

 Break

10:45 – 12:30

 The Myers-Briggs Type Indicator

12:30 – 01:30

 Scoring and Interpretation of Results

  • Linking Personality Types with EI Competencies

01:30 – 02:10

 Lunch

02:10 – 03:30

 Self-Scoring EI Mini Assessment

03:30 – 03:45

 Break

03:45 – 04:00

 Training Wrap-Up

04:00

 End of the Day Two

DAY 3

09:00 – 09:30

 Training Recapitulation for Day Two

09:30 – 10:30

 The Conceptual Model

  • The Competency Framework

10:30 – 10:45

 Break

10:45 – 12:30

 The Four Competency Clusters

  • From Self Awareness to Relationship Management

12:30 – 01:30

 The Competencies of EI

  • Definitions and Real-Life Examples

01:30 – 02:10

 Lunch

02:10 – 03:30

 Core Questions, Underlying Behaviors and Tips for Improvement

03:30 – 03:45

 Break

03:45 – 04:00

 Training Wrap-Up

04:00

 End of the Day Three

DAY 4

09:00 – 09:30

 Training Recapitulation for Day Three

09:30 – 10:30

 Empathy: A Critical EI Competency

  • Definition and Examples

10:30 – 10:45

 Break

10:45 – 12:30

 Empathy and Active Listening

12:30 – 01:30

 The Personal Listening Profile: Determining Your Preferred Approach to Listening

01:30 – 02:10

 Lunch

02:10 – 03:30

 EI Competencies and Leadership Styles

  • The Power of Leaders: Influencing Organizational Climate

03:30 – 03:45

 Break

03:45 – 04:00

 Training Wrap-Up

04:00

 End of the Day Four

DAY 5

09:00 – 09:30

 Training Recapitulation for Day Four

09:30 – 10:30

 EI Competencies and Leadership Styles (Cont’d)Correlation Between EI Competencies, Styles, Climate and Results ● Organizational Climate: The Six Components

10:30 – 10:45

 Break

10:45 – 01:30

 Leadership Styles

  • The Six Styles

01:30 – 02:10

 Lunch

02:10 – 02:45

 When Best to Use Each Style

02:45 – 03:00

 Break

03:00 – 03:30

 Impact of Styles on Climate and Bottom Line Results

03:30 – 03:45

 Training Summary

03:45 – 04:00

 Giving of Training Certificate Completion

04:00

 End of the Course

Material given during the training:  [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].

Before the course

Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.

At the end of the course

Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate

 

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