Simplification of Work Processes and Procedures

 

Training Description

When organizations introduce technology, are resized, or develop their markets and processes, very often the people move on but the work processes remain the same.

This course is a work process that helps managers deal with the aftermath of change by realistically assessing workloads and re-aligning work practices accordingly. Based on highly successful work models, the course provides the opportunity for managers to eliminate or modify how work gets done in their organization. By including people from all levels of organizations and different backgrounds, the course is also a vehicle for involvement, participation and cultural change, giving everyone a chance to take responsibility for process streamlining and work simplification-and breaking through the kind of ineffective and inefficient ‘organizational gridlock’ that often accompanies organization restructuring.

Training Objectives

Each attendee who will complete this training will gain the following outcomes:-

• Apply and gain an in-depth knowledge on simplification of work processes and procedures.
• Analyze the basic concepts and steps in work simplification.
• Practice the use of flow charts, office layout charts and work distribution charts.
• Simplify complicated procedures.
• Analyze and distribute work allocated to employees in an organizational unit.
• Justify how the simplification of work procedures increases individual and organizational productivity.

 Who should attend?

This course is intended for managers, supervisors and employees who are involved in the design, simplification, or are end users, of procedures.

Training Duration: Five (Five) days

Training Program

The following program are planned for this training. However, the instructor(s) may modify this program before or during the training for technical reasons with no prior notice to the delegates. Nevertheless, the training objectives will always be met:

DAY 1

08:30 – 09:00	Registration & Coffee
09:00 – 09:30	Welcome & Introduction
09:30 – 10:30	The Management Process in Perspective Planning the Work ● Organizing and Allocating Resources ●Types of Plans
10:30 – 10:45	Break
10:45 – 12:30	The Management Process in Perspective (cont’d) Directing and Controlling Individual and Organizational Performance ● The Organizing  Function/Process ● Principles of Organizing
12:30 – 01:30	The Management Process in Perspective (cont’d) Designing Organizational Charts ● The Direct Link between Charts and Procedures
01:30 – 02:10	Lunch
02:10 – 03:30	Policies and Procedures Definitions and Concepts ● Signs of Complicated Procedures ● Importance and Goals of Procedures ● Work Simplification Goals ● Procedure for Developing Effective Procedures ● Productivity Defined
03:30 – 03:45	Break
03:45 – 04:00	Training Wrap-Up
04:00	End of the Day One

DAY 2

09:00 – 09:30	Training Recapitulation for Day One
09:30 – 10:30	Work Flow TechniquesThe Parallel and Sequential Techniques ●  The Stages of Work Simplification (Selection of Procedure(s); Collecting Data; Data Analysis and Evaluation; Suggestions  for Improvement; Implementation; Follow-Up and Evaluation)
10:30 – 10:45	Break
10:45 – 12:30	Work Flow Techniques (cont’d) The Use of Flow Charts in Simplification of Procedures ● Simple Process Flow Procedure Charts
12:30 – 01:30	Work Flow Techniques (cont’d) Preparing and Analyzing Flow Charts ● Simplifying  Procedures and Recommending Changes
01:30 – 02:10	Lunch
02:10 – 03:30	Work Flow Techniques (cont’d) Lean Principles to Simplify Processes ● 5S Program
03:30 – 03:45	Break
03:45 – 04:00	Training Wrap-Up
04:00	End of the Day Two

DAY 3

09:00 – 09:30	Training Recapitulation for Day Two
09:30 – 10:30	AMapping/Analysis Tools for Simplification of Processes and Procedures Process Mapping ● Value Stream Mapping ● Supplier Input-Process-Output-Customer Analysis (SIPOC)
10:30 – 10:45	Break
10:45 – 12:30	AMapping/Analysis Tools for Simplification of Processes and Procedures (cont’d) Turtle Diagram ● Shell  ESSA Model for Simplification ● Swim Lane Charts
12:30 – 01:30	AMapping/Analysis Tools for Simplification of Processes and Procedures (cont’d) Procedures Process Flow Chart ● The Multi-Column Process Chart ● Questions  to Get you Started
01:30 – 02:10	Lunch
02:10 – 03:30	AMapping/Analysis Tools for Simplification of Processes and Procedures (cont’d) Simplification of Procedures to Improve Productivity ● Reducing Wastage in Human Effort, Time, Space and Material ● Improving  Employees’ Efficiency and Effectiveness
03:30 – 03:45	Break
03:45 – 04:00	Training Wrap-Up
04:00	End of the Day Three

DAY 4

09:00 – 09:30	Training Recapitulation for Day Three
09:30 – 10:30	Concept and Importance of Work Simplification Preparing and Analyzing a Work Distribution Chart
10:30 – 10:45	Break
10:45 – 12:30	Concept and Importance of Work Simplification (cont’d)Reallocation of Workload and Redistribution of Jobs
12:30 – 01:30	Simplifying Space Design and Layout Your Office/Department Layout Analysis
01:30 – 02:10	Lunch
02:10 – 03:30	Simplifying Space Design and Layout (cont’d) Using Spaghetti Diagram for Analyzing Distance/Department Layout
03:30 – 03:45	Break
03:45 – 04:00	Training Wrap-Up
04:00	End of the Day Three

DAY 5

09:00 – 09:30	Training Recapitulation for Day Four
09:30 – 10:30	Simplifying Space Design and Layout (cont’d) Redesigning Offices by Using Office Layout Charts
10:30 – 10:45	Break
10:45 – 01:30	Simplifying Space Design and Layout (cont’d)Simplification of Office Paperwork
01:30 – 02:10	Lunch
02:10 – 02:45	Simplifying Forms in Processes Reviewing Forms Structure
02:45 – 03:00	Break
03:00 – 03:30	Simplifying Forms in Processes (cont’d)Improving  Efficiency of Forms
03:30 – 03:45	Training Summary
03:45 – 04:00	Giving of Training Certificate Completion
04:00	End of the Course

Spaces available on the following dates:

Material given during the training:  [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].

Before the course

Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.

At the end of the course

Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate

 

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