About the Course
This course is for people to effectively develop their Supervisory Management skills. The course clearly defines the role of a supervisor, and also the most common difficulties a Supervisor will face in the workplace. Clear guidelines are given on each topic, together with comprehensive training materials that form a very useful working manual. Practical exercises and case studies are used, to develop the skills and techniques a successful supervisor needs in their everyday working environment.
Who Should Attend?
Those new to supervisory positions, or those who have received no formal training in Supervisory Management Skills.
By the end of this course you will be able to:
- Get a comprehensive knowledge of the skills and techniques required to be an effective supervisor
- Have a greater awareness of yourself and the ways to get maximum performance from your staff / team
Course Duration: 3 days
- Defining supervisory management
- The roles & responsibilities of a supervisor
- The difficulties experienced by a supervisor
- The key competencies needed by supervisors
- Definition of leadership & the qualities required to lead people
- different leadership roles
- Your preferred personal leadership style – an assessment
- Leadership styles – which is appropriate?
- How people are motivated
- The role of the supervisor in motivating others
- Guidelines on motivating people
- Planning & goal setting
- Steps to effective planning
- Guidelines for setting smart(er) objectives
- Time management
- Identifying time wasters
- Being an effective time manager
- Choosing the right time to do the right work
- Using the ‘prime time’ principle
- Effective delegation
- The advantages & disadvantages of delegation
- Reasons why supervisors may not delegate
- When to delegate
- To whom to delegate
- How to delegate
- Using delegation to develop your team
- Why do we communicate?
- Barriers to communication
- Communicating effectively
- Body language – the impact of non-verbal communication
- Being an active listener
- Using effective questions – how to ask questions that get the answers you really need
- Corporate communication
- Behavioural styles
- Understanding different behavioural styles
- Taking the right attitude
- The benefits of being assertive
- Key steps to being assertive
- Reviewing performance
- Constructive feedback
- Feedback principles
- Performance appraisals
- Taking it forward
Material given during the training: [DVD’s and Case Studies will be used during this course to illustrate examples of good and bad change implementation processes].
Before the course
Each delegate will be asked to complete a Pre-Course Assessment Form to determine their current level and objectives for attending the course. The content of such Form will be used by the trainer only to give tailored training that is focused on each group of delegates.
At the end of the course
Each delegate will be asked to complete an Individual Development Plan and Vocational Completion Certificate.
* Discounts available for multiple bookings